Attraction · Module 5 of 9
M5 — Magnification
Improve the complete shared worship and Sunday experience — from the parking lot to the pew — so that it is hospitable, excellent, accessible, spiritually focused, and consistent.
Nine M curriculum version 1.0 · Nine M methodology, content, exercises and deliverables by Pastor Lee Jenkins.
Official outcome
Sunday Experience Improvement Plan
- Guest Journey Map covering arrival, entry, seating, service, response, and follow-up
- Secret-guest walkthrough notes and observations from at least two visits
- Hospitality Role Standards and Checklists for parking, entrances, greeters, ushers, information, children's ministry, security, and accessibility
- Service Timeline Review naming unclear transitions, avoidable delays, and ownership gaps
- Worship and ministry coordination map showing who owns each segment of the service
- Accessibility and Safety findings log with corrective actions
- Monthly Experience Review design for ongoing feedback and correction
- Team training plan describing how hospitality standards will be taught and reinforced
- Documented gaps between current practice and the standards set in this module
- 90-day action plan with owners, due dates, resources required, and success measures
Suggested duration: 4 weeks · about 6 hours of leadership time · Owner: Worship & Experience Pastor · Coach: Pastor Lee Jenkins · Approval: Awaiting leadership approval
Module health
Needs attentionBaseline 60 → follow-up 65
Module purpose
Suggested leadership time: About 6 hours of leadership time
Magnification is the M that asks leadership to walk out to the parking lot, stand at the curb, and look back at the building the way a first-time guest would. Every congregation has a worship service that its regular members know by heart, but a guest experiences something entirely different: an unfamiliar building, an unfamiliar rhythm, and dozens of small decisions about where to park, where to walk, who to ask, and whether they belong. Magnification is about making that entire journey — from the parking lot to the pew and back out again — hospitable, excellent, accessible, spiritually focused, and consistent from week to week.
This module does not ask a congregation to change its theology or its style of worship. It asks leadership to be honest about the mechanics of Sunday: the signage, the greeters, the timing of transitions, the accessibility of the building, and the way feedback is gathered and acted on. A congregation can preach a faithful, Spirit-filled message and still lose a guest in the first five minutes because no one told them where to park or where the nursery was. Magnification closes that gap by building a Sunday Experience Improvement Plan that leadership can actually execute, revisit, and improve every 90 days.
Official outcome — Sunday Experience Improvement Plan
By the end of this module, leadership will have completed and approved a Sunday Experience Improvement Plan containing a guest-journey map, hospitality role standards and checklists, a worship-flow and coordination review, an accessibility and safety findings log, a team training plan, a documented list of gaps, and a 90-day action plan with named owners and dates.
Deliverable component checklist
- 1. Guest Journey Map covering arrival, entry, seating, service, response, and follow-up
- 2. Secret-guest walkthrough notes and observations from at least two visits
- 3. Hospitality Role Standards and Checklists for parking, entrances, greeters, ushers, information, children's ministry, security, and accessibility
- 4. Service Timeline Review naming unclear transitions, avoidable delays, and ownership gaps
- 5. Worship and ministry coordination map showing who owns each segment of the service
- 6. Accessibility and Safety findings log with corrective actions
- 7. Monthly Experience Review design for ongoing feedback and correction
- 8. Team training plan describing how hospitality standards will be taught and reinforced
- 9. Documented gaps between current practice and the standards set in this module
- 10. 90-day action plan with owners, due dates, resources required, and success measures
Learning objectives and completion requirements
Learning objectives
- • Map the guest experience from arrival to follow-up
- • Establish observable hospitality standards
- • Review the service as one coordinated experience
- • Create a recurring listening and improvement method
Completion requirements
- • All four lessons marked complete
- • All four exercises submitted
- • Required evidence uploaded
- • Named principal deliverable generated and approved
- • 90-day action plan created with owners and dates
- • Coach review recorded
Lessons
Four complete lessons. Each produces one named artifact for the official outcome.
Lesson 1 — Seeing Sunday Through a Guest's Eyes
Map the experience from arrival through departure and follow-up. · 75 minutes · produces Guest Journey Map
CompleteOpen full lessonLesson 2 — Hospitality from Parking Lot to Pew
Establish observable service standards for every hospitality role. · 75 minutes · produces Hospitality Role Standards and Checklists
Not completeOpen full lessonLesson 3 — Worship Flow and Ministry Coordination
Review the service as one coordinated experience. · 75 minutes · produces Service Timeline Review
Not completeOpen full lessonLesson 4 — Feedback, Accessibility, and Continuous Improvement
A recurring method for listening, correcting and improving. · 60 minutes · produces Monthly Experience Review design and Accessibility and Safety findings log
Not completeOpen full lesson