I.M.P.A.C.T. Church Empowerment Program

A partnership with Pastor Lee Jenkins, the Stewardship Coach, and Allan Bell - CPA, CMA, MBA, Nsites founder and creator

Connection · Module 6 of 9

M6 — Membership

Create a clear, relational pathway from first visit to belonging, covenant, retention, and active participation.

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Nine M curriculum version 1.0 · Nine M methodology, content, exercises and deliverables by Pastor Lee Jenkins.

Official outcome

Visitor-to-Member Pathway

  • Documented lifecycle stages from first contact to active membership
  • Current and Desired Belonging Journey Map with stage conversion measures
  • Follow-Up Sequence Standards by guest type, with owners and timing
  • Consent and confidentiality language for pastoral follow-up
  • Newcomer experience design for the first four touchpoints
  • Orientation Agenda and Membership Expectations Summary
  • Pastoral-care handoff protocol between ministry teams
  • Lapse Signal and Re-engagement Pathway with monthly funnel review
  • Identified gaps in the current membership pathway
  • A 90-day action plan with named owners and review dates

Suggested duration: 4 weeks · about 6 hours of leadership time · Owner: Connections Director · Coach: Pastor Lee Jenkins · Approval: Coach review

65of 100

Module health

Needs attention

Baseline 60 → follow-up 65

Module purpose

Suggested leadership time: About 6 hours of leadership time

Membership is where a visitor's curiosity becomes a covenant. Many churches welcome guests warmly on a Sunday morning but have no reliable path that carries that person from a first hello into meaningful belonging, spiritual formation and active participation. This module asks leadership to slow down and map that entire journey on purpose, from the moment someone first walks through the door to the moment they are serving, giving and shepherding others in return.

Without a designed pathway, follow-up depends on who happens to remember a name, orientation becomes whatever the greeter improvises, and disengaged members quietly drift away unnoticed until someone finally asks, 'Whatever happened to that family?' M6 Membership gives leadership the tools to build a Visitor-to-Member Pathway that is clear, consistent, pastoral and measurable, so that no one who wants to belong is left to find their own way.

Official outcome — Visitor-to-Member Pathway

By the end of this module, leadership will have approved a documented Visitor-to-Member Pathway describing lifecycle stages, follow-up standards, the newcomer experience, orientation content, membership expectations, pastoral-care handoff points, and retention measures, along with an honest gap list and a 90-day action plan to close those gaps.

Deliverable component checklist

  1. 1. Documented lifecycle stages from first contact to active membership
  2. 2. Current and Desired Belonging Journey Map with stage conversion measures
  3. 3. Follow-Up Sequence Standards by guest type, with owners and timing
  4. 4. Consent and confidentiality language for pastoral follow-up
  5. 5. Newcomer experience design for the first four touchpoints
  6. 6. Orientation Agenda and Membership Expectations Summary
  7. 7. Pastoral-care handoff protocol between ministry teams
  8. 8. Lapse Signal and Re-engagement Pathway with monthly funnel review
  9. 9. Identified gaps in the current membership pathway
  10. 10. A 90-day action plan with named owners and review dates

Learning objectives and completion requirements

Learning objectives

  • • Define the stages between first contact and active membership
  • • Establish timely, pastoral follow-up standards
  • • Communicate membership expectations and orientation
  • • Detect disengagement and respond with care

Completion requirements

  • • All four lessons marked complete
  • • All four exercises submitted
  • • Required evidence uploaded
  • • Named principal deliverable generated and approved
  • • 90-day action plan created with owners and dates
  • • Coach review recorded

Lessons

Four complete lessons. Each produces one named artifact for the official outcome.

  1. Lesson 1 — Designing the Belonging Journey

    Define the stages between first contact and active membership. · 75 minutes · produces Current and Desired Belonging Journey Map with stage conversion measures

    CompleteOpen full lesson

  2. Lesson 2 — Follow-Up that is Timely and Pastoral

    Establish follow-up standards by guest type and expressed need. · 75 minutes · produces Follow-Up Sequence Standards with owners, timing and consent language

    CompleteOpen full lesson

  3. Lesson 3 — Membership Expectations and Orientation

    Communicate what membership means and prepare people for informed commitment. · 75 minutes · produces Orientation Agenda and Membership Expectations Summary

    Not completeOpen full lesson

  4. Lesson 4 — Retention, Care, and Re-engagement

    Detect disengagement and respond before people silently disappear. · 75 minutes · produces Lapse Signal and Re-engagement Pathway with a monthly funnel review

    Not completeOpen full lesson
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