I.M.P.A.C.T. Church Empowerment Program

A partnership with Pastor Lee Jenkins, the Stewardship Coach, and Allan Bell - CPA, CMA, MBA, Nsites founder and creator

M4 Marketing · Lesson 3 of 4

Lesson 3 — Content, Channels, and Calls to Action

Match messages and next steps to specific audiences and channels, and produce a four-week Content Calendar with clear ownership and calls to action.

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Nine M curriculum version 1.0 · Nine M methodology, content, exercises and deliverables by Pastor Lee Jenkins.

Where this lesson sits

Curriculum version 1.0 · Pastor Lee Review

Module purpose: Align the church's public identity, message, digital presence, communications, and community awareness with its mission.

Official outcome: Church Marketing and Communications Plan

This lesson produces: Four-week Content Calendar with audience, purpose, channel, owner, call to action and success measure

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Learn

Participant study reading — approximately 75 minutes of learning and shared work.

Learning objective: Match messages and next steps to specific audiences and channels, and produce a four-week Content Calendar with clear ownership and calls to action.

Recommended participants: Communications lead, ministry leaders whose programs need promotion, senior leadership

Estimated teaching time: 75 minutes

Success indicators

  • • Each planned piece of content names a specific audience rather than 'everyone'
  • • Every content item includes a concrete call to action rather than general awareness
  • • Channels are chosen based on where each audience actually spends attention, not habit
  • • Every calendar item has a named owner and a defined success measure

Materials and evidence you will use

  • • Message Framework document from lesson one
  • • Upcoming four-week ministry and events calendar
  • • List of current communication channels available to the church
  • • At least eight calendar items across four weeks with all columns completed
  • • Distinct audiences represented across the calendar, not a single blended audience

What you should be able to produce

  • • Each planned piece of content names a specific audience rather than 'everyone'
  • • Every content item includes a concrete call to action rather than general awareness
  • • Channels are chosen based on where each audience actually spends attention, not habit
  • • Every calendar item has a named owner and a defined success measure

Foundational ministry principle

1 Corinthians 3:6-9

6 I have planted, Apollos watered; but God gave the increase. 7 So then neither is he that planteth any thing, neither he that watereth; but God that giveth the increase. 8 Now he that planteth and he that watereth are one: and every man shall receive his own reward according to his own labour. 9 For we are labourers together with God: ye are God’s husbandry, ye are God’s building.

King James Version (KJV) · Public domain

Paul describes planting and watering as distinct, coordinated acts of labor toward the same growth, with each worker doing a specific part.

As a draft connection for review, this passage frames the content calendar as coordinated labor: no single post or channel does all the work, but each piece of content, planted deliberately for a specific audience, contributes to a shared outcome of growth in awareness and engagement.

Understand the concept

Your work in this lesson focuses on this outcome: Match messages and next steps to specific audiences and channels, and produce a four-week Content Calendar with clear ownership and calls to action.

A content calendar is not a scheduling convenience, it is the discipline of making sure every message reaches the right person with a real invitation to respond.

Why it matters for your church

Ministry leaders will need to submit event or program information further in advance to allow for planned content.

Volunteers producing content need clarity on which channel is theirs to manage and how success will be measured.

Some current channels may need to be paused or paired with stronger ones until they are rebuilt.

Examine the evidence

Use Message Framework document from lesson one, Upcoming four-week ministry and events calendar, and List of current communication channels available to the church to compare your church's present practice with its stated intentions. Look for documented patterns, missing information, and differences between what people assume and what the evidence supports.

Your completed work should be supported by At least eight calendar items across four weeks with all columns completed, and Distinct audiences represented across the calendar, not a single blended audience. Record uncertainty honestly so your team knows what still needs to be verified.

Prepare for the shared exercise

Plan the next four weeks of church communication with intentional audience matching, channel selection and measurable calls to action. The Four-Week Content Calendar produces the Four-week Content Calendar with audience, purpose, channel, owner, call to action and success measure, which contributes to the module's principal deliverable.

Before working with your team, consider this reflection: Which upcoming communication have we been planning without a clear picture of who it's actually for?

Key terms

Call to action
The specific, concrete next step a piece of content asks its audience to take.
Channel strategy
A deliberate plan matching each communication channel to the audience most likely to encounter it there.
Content calendar
A scheduled plan of upcoming communications naming audience, purpose, channel, owner, call to action and success measure for each item.

What this means for a church

  • • Ministry leaders will need to submit event or program information further in advance to allow for planned content
  • • Volunteers producing content need clarity on which channel is theirs to manage and how success will be measured
  • • Some current channels may need to be paused or paired with stronger ones until they are rebuilt

Common failure patterns

  • • Writing content for a generic audience instead of a specific one
  • • Posting on a channel out of habit even after the digital audit showed it was inactive or underused
  • • Ending content with vague encouragement instead of a specific, doable next step

Ministry case

One Message, Three Audiences, Three Posts

A church planning a fall outreach event initially drafted a single social post meant to reach guests, members and volunteers all at once. The result was a long, generic post that buried the volunteer signup, confused first-time readers about whether the event was public, and generated almost no response.

After applying the audience-matching principle, the team split the message into three: a simple, warm invitation post for the community with a specific address and time, a member-facing post asking people to invite a neighbor with a shareable graphic, and a direct text to existing volunteers with a signup link. Each version had a specific call to action matched to its audience, and volunteer signups and new guest attendance both increased noticeably over the previous year's single-post approach.

Lesson takeaway

A content calendar is not a scheduling convenience, it is the discipline of making sure every message reaches the right person with a real invitation to respond.

Discuss

Guided discussion for the leadership table.

With these principles fresh, let's now build out the next four weeks of content together, making sure every item has a clear audience, channel, owner and next step.

  1. Which upcoming event has the least clear audience right now, and how should that change our plan?
  2. Which of our channels is strong enough to carry an important message this month?
  3. What is one call to action we've used that was too vague to actually work?
  4. Who on our team is best positioned to own each channel going forward?

Practice

Applied exercise — produces the Four-week Content Calendar with audience, purpose, channel, owner, call to action and success measure.

Four-Week Content Calendar

Plan the next four weeks of church communication with intentional audience matching, channel selection and measurable calls to action.

Estimated time: 40 minutes

Participants: Communications lead with ministry leaders and senior leadership

Artifact produced: Four-week Content Calendar with audience, purpose, channel, owner, call to action and success measure

Required inputs

  • • Message Framework from lesson one
  • • Upcoming four-week events and ministry calendar
  • • Findings from the digital audit in lesson two

Instructions

  1. List every planned event, sermon series or ministry push for the next four weeks
  2. For each item, name the single primary audience it is intended for
  3. Choose the channel best suited to reach that audience, referencing the digital audit findings
  4. Write a specific, low-friction call to action for each item
  5. Assign a named owner responsible for producing and publishing each piece of content
  6. Define a success measure for each item that could actually be observed or counted
  7. Arrange all items into a four-week calendar view by publish date
Complete it online

Four-Week Content Calendar

  • Church name: ______________________
  • Calendar period: ______________________
  • Prepared by: ______________________
WeekAudiencePurposeChannelOwnerCall to actionSuccess measure
       
       
       
       
       
       
       
       
       
       
       
       

Worked example

A fully completed sample using a fictional church. This is illustrative teaching material, not any church's actual data.

Northgate Community Church (illustrative example — not actual church data)

Northgate planned its next four weeks around a new sermon series, a fall food drive, and its ongoing weekly groups launch, using the Message Framework and digital audit findings.

WeekAudiencePurposeChannelOwnerCall to actionSuccess measure
Week 1First-time guestsIntroduce new sermon series to the communityWebsite homepage banner and search listingCommunications volunteerVisit this Sunday at 9:30 or 11:00Number of first-time guest cards submitted
Week 2Community members not yet attendingPromote the food drive as a no-strings-attached way to receive or give helpNeighborhood flyer and community Facebook groupOutreach ministry leaderText 555-0142 to request or drop off foodNumber of food items collected and number of new contacts made
Week 3Returning attendersInvite people into a weekly group before the new session startsBulletin insert and pulpit announcementWeekly groups coordinatorSign up at the info table this SundayNumber of new group signups
Week 4MembersRecruit volunteers for the food drive distribution dayText message list and staff-led social postOutreach ministry leaderReply YES to this text to confirm your shiftNumber of confirmed volunteer shifts

How this leadership team reasoned

  • • The team recognized the food drive needed a specific community-facing channel since the digital audit showed social media reach was still limited
  • • They separated the volunteer recruitment message from the community invitation so neither audience received a confusing blended message
  • • They chose success measures that could be counted immediately rather than vague impressions of engagement

Decisions recorded

  • • Assigned the outreach ministry leader ownership of both food drive items since they touch the same event from two audiences
  • • Used the neighborhood Facebook group specifically for the community-facing item, based on where the digital audit showed the church still had reasonable reach
  • • Set a follow-up review date after week four to compare success measures across all four items

Completed artifact extract — Four-week Content Calendar with audience, purpose, channel, owner, call to action and success measure

Four-Week Content Calendar — Northgate Community Church Week 1: First-time guests — new sermon series invitation via website and search listing, call to action 'Visit this Sunday at 9:30 or 11:00', measured by first-time guest cards. Week 2: Community members — food drive invitation via flyer and Facebook group, call to action 'Text 555-0142', measured by items collected and new contacts. Week 3: Returning attenders — weekly groups invitation via bulletin and pulpit, call to action 'Sign up at the info table', measured by new signups. Week 4: Members — volunteer recruitment via text and social, call to action 'Reply YES to confirm your shift', measured by confirmed shifts.

Illustrative exercise score: 17 of 20. Every item names a clear audience, channel and measurable call to action with an owner, though week 1's success measure could be tied more directly to the specific sermon series content rather than general guest cards.

Score

Transparent 20-point exercise rubric: four criteria rated 0 to 5 with observable anchors.

Criterion0 — not evident3 — acceptable5 — exemplarySample
Completeness (0–5)No calendar items were plannedA calendar was built but several items are missing an owner or success measureAll four weeks are fully planned with every column completed for every item5
Use of evidence (0–5)Channel choices ignore the digital audit and Message Framework entirelySome items reference the Message Framework or digital audit but not consistentlyChannel and audience choices consistently reference the Message Framework and digital audit findings from earlier lessons4
Alignment to the module purpose (0–5)Content items are generic and could apply to any organization, not this specific church's missionContent connects to church activities but audience distinctions are weak or blendedEach item is matched to a specific audience with language and channel choices that reflect the church's actual mission and message4
Actionability and ownership (0–5)No owners are named and no success measures are definedOwners are named but success measures are vague or unmeasurableEvery item has a named owner and a specific, countable success measure4
Worked sample total17 / 20
  • Completeness: Northgate's calendar has all four weeks complete with every column filled in.
  • Use of evidence: Channel choices clearly reference audit findings, though the reasoning could be documented for every single item rather than most.
  • Alignment to the module purpose: Audience distinctions are clear and mission-specific, though the sermon series item leans generic compared to the food drive and groups items.
  • Actionability and ownership: Owners and measures are specific and countable for all items, with only minor overlap in the outreach leader's dual responsibilities.

Lesson-exercise scores (20 points each) demonstrate learning and artifact quality. They do not automatically overwrite the official Nine M module assessment, which remains a separate 100-point rating of five module dimensions.

Submit evidence

What must be submitted for this lesson to count as complete.

Submit

  • • Completed four-week Content Calendar worksheet

Attach this evidence

  • At least eight calendar items across four weeks with all columns completed
  • Distinct audiences represented across the calendar, not a single blended audience

File upload is not implemented in this prototype. Ticking a box records that the church can produce the document; it does not store a file.

Contribute to official outcome

How this lesson builds the Church Marketing and Communications Plan.

Artifact produced: Four-week Content Calendar with audience, purpose, channel, owner, call to action and success measure

Forms the channel strategy and content calendar section of the Church Marketing and Communications Plan.

Open the module deliverable assembly

Participant reflection and notes

Which upcoming communication have we been planning without a clear picture of who it's actually for?