Platform Overview
A Church Empowerment Program
Summary, What Don't You Know, Strategic positioning and Resources combined into one document you can print and place in front of any printed edition of the Nine M workbook.
Imposed for double-sided printing: each section opens on a right-hand page. In the print dialog keep Print on both sides selected and flip on the long edge.
Nsites I.M.P.A.C.T.
The I.M.P.A.C.T. Church Empowerment Program has one overarching goal, improving ministries and people through accountability, coaching, and training. I.M.P.A.C.T. is a structured way for a church to turn evidence into action, accountability into momentum, and training into sustained health.
Brought together through a partnership between Pastor Lee Jenkins, the Stewardship Coach, and Allan Bell - CPA, CMA, MBA, Nsites founder and creator.
The Stewardship Coach
Pastor Lee Jenkins
Nsites Founder and Creator
Allan Bell - CPA, CMA, MBA
Section 1
Purpose, contributors and the program's four elements.
Program charter
I.M.P.A.C.T. Church Empowerment Program is a partnership between the Stewardship Coach, Pastor Lee Jenkins, and Allan Bell - CPA, CMA, MBA, Nsites founder and creator. It gives church leaders one honest picture of financial health, people connection, discipleship and household wellbeing — and a disciplined way to improve it.
I.M.P.A.C.T.
Improving Ministries and People through Accountability, Coaching, and Training
I.M.P.A.C.T. is the discipline: the Nine M methodology, coaching and training that turn evidence into named gaps, owners, dates and measured change.
NSITES
Nurturing Stronger Individuals Through Education and Stewardship
The Nsites applications carry the evidence: money, people and aggregate household wellbeing, gathered so individuals and churches grow stronger together.
The Stewardship Coach
Nine M's
Methodology contribution
Pastor Lee supplies the ministry framework: nine disciplines that name the questions, organize the teaching and turn church-health reflection into focused action.
Nsites Founder and Creator
Nsites contribution
Allan Bell - CPA, CMA, MBA, supplies Stewardship Nsites, Stewardship Nsites Connect and Personal Nsites — the financial, people and aggregate household evidence that tests perception and supports follow-through.
Program synthesis
A church financial empowerment program brought together by the Stewardship Coach and the Nsites founder and creator. The Nine M methodology names the questions. Nsites supplies the evidence. Together they help church leaders see one honest picture — without blending perception, evidence or execution into a single score.
The interpretation and the discipline.
Nine modules with lessons, exercises, evidence, rated self-assessment, deliverables, a 90-day plan and coaching. It turns the numbers into a diagnosis and the diagnosis into work with an owner and a date.
The money truth.
Giving, funds, budget versus actual, statements, reserves, runway, comparatives and operational readiness. It answers what the church actually has, where it comes from, where it goes and what it can responsibly commit to.
The people truth.
How people first hear about the church, arrive, are recognised on a return visit, get followed up, join a ministry, serve, attend, pray and stay. It answers whether the church is actually connecting people or only counting them.
The household truth, privately held.
A private space for each participant: financial wellness assessment, plan, goals, budget, credit, banking, insurance and learning. Leadership only ever sees totals and themes — never one household's numbers unless that person grants permission.
The Nine M Marketing module rates how the church invites people. Connect holds the visitor source for every check-in and QR campaign. If Marketing rates low but Connect shows visitors arriving steadily from personal invitation, the gap is not awareness — it is that the church has no channel it controls. If Marketing rates high but visitor volume is flat, the spend is not converting and the campaign detail shows where it stops.
Stewardship Nsites shows participation rate, concentration and lapsed givers. Connect shows attendance and serving for those same segments. When lapsed giving lines up with lapsed attendance, it is a connection problem and the follow-up pipeline is the fix. When people are still present but giving less, it is a teaching and trust problem and it belongs to the Money and Message modules.
Reserves and runway come from Stewardship Nsites, operating discipline from the Operational Readiness assessment, and the volunteer and ministry capacity to support the decision comes from Connect. The Management and Money modules force those three into one recommendation rather than a hopeful vote.
The member journey funnel in Connect measures movement from first visit to serving and giving. The Maturity and Ministry modules ask what the church does at each stage. Together they show whether people are progressing or simply attending, and the drop-off stage names the next 90 days of work.
Personal Nsites gives each household its own plan while reporting only aggregate readiness to leadership. A congregation-wide debt or emergency-fund weakness becomes a teaching series and a class — never a list of names.
1. Assess perception — Where do we think we are?
2. Gather evidence — Where are we actually?
3. Name the gap — Perception versus evidence.
4. Teach and act — Close the gap on purpose.
5. Re-measure — Did it actually work?
1. Assess perception — Where do we think we are?
The Nine M digital workbook is assigned to leadership, staff, ministry leaders and members. Each participant rates every M, so the starting point is the church's own view — not one voice.
Nine M digital workbook · assigned participants
2. Gather evidence — Where are we actually?
Stewardship Nsites supplies the money truth, Stewardship Nsites Connect the people truth, and Personal Nsites aggregate household readiness only. Operational readiness adds the discipline check.
Stewardship Nsites · Connect · Personal Nsites (totals only)
3. Name the gap — Perception versus evidence.
Each M carries a perception score and an evidence score side by side. The perception score comes only from the Nine M workbook survey ratings submitted by participants. The evidence score comes only from application data — Stewardship Nsites, Connect and aggregate Personal Nsites totals. Where they disagree, that disagreement is the finding, and the widest gaps become the teaching priority. No blended Nine M score is ever computed.
Compiled results · Church Transformational Dashboard
4. Teach and act — Close the gap on purpose.
All nine Ms are taught through the Academy — the methodology is complete, not selective. Sequence is what the gaps decide: the widest gaps are taught first so the weakest areas get attention soonest, and the rest follow in order. Each module ends in a deliverable and a 90-day plan, and every action carries an owner, a due date, an outcome measure and coaching follow-through.
Nine M Academy · Coaching & Action Plans
5. Re-measure — Did it actually work?
The same evidence is re-read and the assessment is re-issued on a cadence. Improvement is measured against the prior baseline, then the loop begins again on the next weakest M.
Reports · repeat assessment
| Nine M module | What this M isHigh-level summary definition | Stewardship Nsitessupplies the money truth | Stewardship Nsites Connectsupplies the people truth | Personal Nsitescontributes aggregate household readiness only |
|---|---|---|---|---|
| M1 Mission | Why the church exists, who it is called to reach, and whether leaders, members and spending all point the same direction. | Share of spending that ties to stated priorities — does the budget agree with the mission statement? | Whether visitors and new members can state what the church is for, from first-visit feedback. | No evidence contributed |
| M2 Management | How well the church is run day to day: budgeting, records, controls, reporting timeliness and operational readiness. | Budget-versus-actual accuracy, close timeliness, reserves and runway, operational readiness score. | Ministry and volunteer records kept current; role and permission hygiene. | No evidence contributed |
| M3 Money | The financial health of the church and its givers: participation, concentration, recurring giving, reserves and capacity. | Giving participation rate, donor concentration, lapsed givers, recurring giving, fund balances. | Giving compared with attendance and serving for the same people. | Aggregate household debt load and emergency-fund readiness, which cap realistic giving capacity. |
| M4 Marketing | How the church is seen and found in the community, and whether outreach effort actually produces first-time visitors. | Outreach spend measured against visitors gained. | Visitor source on every check-in, campaign scans, conversion to first visit, return-visit rate. | No evidence contributed |
| M5 Magnification | Worship life and spiritual engagement: attendance consistency, participation in services, prayer and corporate worship. | Worship-related spend compared with participation. | Attendance consistency, service participation, prayer requests, event registrations. | No evidence contributed |
| M6 Membership | The journey from first visit to belonging: follow-up, assimilation, membership steps and whether people stay connected. | Members who give versus members on the roll. | The journey funnel from first visit to follow-up, membership and belonging; follow-up within 48 hours. | Aggregate participation in church-offered financial classes. |
| M7 Maturity | Discipleship growth over time: movement from attending to serving, giving and leading, and evidence of applied faith. | Giving growth over time within the same cohort of households. | Movement from attending to serving, giving and leading — and the stage where people drop off. | Aggregate progress on plans, goals and learning as evidence of applied discipleship. |
| M8 Ministry | Volunteer and team capacity: leaders developed, roles filled, serving retention, and the cost of ministry per person served. | Cost per ministry set against the number of people served. | Volunteer capacity, team fill rates, leader-to-member ratios, serving retention. | Aggregate readiness of members to serve as financial-coaching volunteers. |
| M9 Missions | Outward generosity and impact: what share of resources and people is committed beyond the walls of the church. | Percentage of budget given outward, and how consistent that giving is. | People participating in outreach and service events. | Aggregate generosity capacity across households. |
Personal Nsites contributes totals and themes only — never one household's numbers — and it supplies no evidence at all for Mission, Management, Marketing or Magnification. Evidence never overwrites the perception score from the Nine M survey, and no blended Nine M score is calculated. Figures shown in the applications are synthetic prototype data.
1. Onboard
The church is set up as its own tenant with roles, permissions and an optional mutual confidentiality agreement. Nothing is shared across churches.
2. Assess first — where are we on each M?
Assign the Nine M digital workbook to leadership, staff, ministry leaders and members. Their compiled answers reveal the church's shared view and the real gaps before any teaching begins. Complete the 100-point operational readiness assessment and load financial data through Stewardship Nsites.
3. Compile the shared view
Every participant's answers are compiled into one score per M, with the spread and the leadership-versus-member gap shown, so the church sees its real perception, not one voice. The lowest modules are the teaching priority.
4. Teach the gaps — bridge them through the Academy
Use the compiled results to choose which Ms to teach first. Each module has lessons, exercises, a named deliverable and evidence, closing with a 90-day plan that carries owners and due dates.
5. Coach and act
Findings from any element become action items in one register with severity, owner, due date, evidence and outcome measure. Coaching sessions work that register.
6. Report and reassess
Board packs, executive summaries and the Nine M assessment report show before and after. The assessment is repeated on a set cadence so improvement is measured, not asserted.
Section 2
The leadership visibility survey and the blind spots it reveals.
Name what leadership cannot currently see about money, people, ministry and household wellbeing.
About seven minutes: eighteen questions with three answer choices.
Yes 4 points, Partly 2, No 0, converted to a score out of 100.
A ranked blind-spot list and the applications that can close each gap.
Financial visibility
1. Do you have clear indicators showing which households' giving is increasing and which is decreasing?
Financial visibility
2. Do you know how many months of liquidity you currently have to cover monthly expenses if giving slowed down?
Financial visibility
3. Do you have mechanisms in place to alert you when recurring contributors lapse?
Financial visibility
4. When giving drops, can you explain the root cause rather than just the total?
Financial visibility
5. Is your monthly financial package easy for non-financial board members to understand?
Engagement
6. Do you know how many first-time guests received follow-up within 48 hours?
Membership journey
7. Can you show movement from first visit through membership as a measured funnel?
Volunteer capacity
8. Do you know which serving roles are chronically short and why?
Household wellness
9. Do you know, in aggregate, how many households in your church are financially fragile?
Nine M's — Mission
10. Could your leaders state the church's mission the same way, and use it to decide what you will not do?
Nine M's — Management
11. Are decision rights, meeting rhythms and accountability documented rather than assumed?
Nine M's — Money
12. Do you have a written reserve policy, budget process and financial controls your board reviews on a schedule?
Nine M's — Marketing
13. Do you know which communication channels actually bring new people to your church?
Nine M's — Magnification
14. Have you evaluated the weekend experience through a first-time guest's eyes in the last year?
Nine M's — Membership
15. Is there a defined path from guest to committed member, with someone accountable for each step?
Nine M's — Maturity
16. Can you show how people are growing spiritually beyond attendance counts?
Nine M's — Ministry
17. Does every ministry have a stated outcome, an owner and evidence of progress?
Nine M's — Missions
18. Do you measure your local and global missions investment against the impact it produces?
Section 3
Where the program sits, who it serves and what makes it different.
Section 4
Canonical worksheets, application references and curriculum glossary.
Leadership, finance team and board
Brings contribution, financial and engagement data into one leadership view, from high-level KPIs down to the transaction that produced them.
Evidence: Giving totals and mix, budget versus actual, operating runway, giver concentration, digital adoption, multi-year comparisons and board-ready reporting.
Members and guests, on their phones
Scan-to-check-in, engagement games, needs and interest responses and a journey timeline, so connection is recorded as it happens rather than guessed at later.
Evidence: Attendance and check-in patterns, first-time guest follow-up, small group and serving participation, expressed needs and interests, and connection journey movement.
Individual households, privately
A household's own financial wellness journey: assessment, readiness score, plan, goals, learning library and coaching — owned by the household, not the church.
Evidence: Aggregate, de-identified household participation and readiness movement only. No individual household financial data ever reaches church leadership.
From Doing Church to Living the Mission · 40 minutes · All attending leadership, working individually before group synthesis
To surface each leader's honest, independent understanding of the church's mission before group discussion, and to document where the team currently agrees and disagrees.
Discovering the Church's Fingerprint · 50 minutes · Full leadership group, including at least two long-tenured lay members
To inventory specific gifts, assets, relationships and demonstrated impact, and synthesize them into a documented statement of the church's distinctiveness.
Understanding the Community and Priority Audience · 45 minutes · Full leadership group, with outreach and missions leaders taking a lead role
To document current community demographic, psychographic and relational information and compare it honestly against current ministry activity to reveal alignment and gaps.
Turning Mission into Strategic Direction · 60 minutes · Full leadership group
To translate three lessons of mission, fingerprint and community analysis into a concrete three-year vision, a short list of owned annual priorities, a reusable decision filter, and a dated action plan.
Governance, Leadership, and Ministry Operations · 35 minutes · Pastor, board or elder body, senior staff
Give leadership a documented, shared picture of who currently holds spiritual oversight, governance, executive leadership, and daily management authority.
Roles, Responsibilities, and Decision Rights · 45 minutes · Pastor, board or elder body, senior staff, key ministry leaders
Assign clear, named ownership across the five decision rights for ten recurring church decisions and document two or three pivotal role scorecards.
Meetings, Accountability, and Execution · 35 minutes · Pastor, board or elder body, senior staff, key ministry leaders
Match the church's meeting structure to real decision needs and build a tracking tool that follows active decisions through to completion.
Continuity, Policies, and Leadership Health · 45 minutes · Pastor, board or elder body, senior staff
Identify the church's highest-risk single points of failure and missing policies, and translate them into a prioritized 90-day improvement plan.
Stewardship and Financial Visibility · 40 minutes · Pastor, treasurer, finance committee, and one or two board members
Establish an honest baseline of what leadership currently can and cannot answer about the church's finances, and assign ownership for closing each gap.
Giving Health and Generosity Culture · 50 minutes · Pastor, treasurer, generosity or stewardship team lead, and one board member
Evaluate aggregate giving patterns and translate them into specific opportunities and risks for leadership action.
Budgeting, Cash Flow, and Reserves · 55 minutes · Pastor, treasurer, finance committee, and a board representative
Build a realistic, tested financial operating plan and a written reserves policy leadership can rely on.
Controls, Reporting, and Financial Action · 45 minutes · Pastor, treasurer, financial secretary or counting team lead, and a board member
Document actual financial handling practices, identify control gaps, and assign ownership for closing each one.
Marketing as Mission Communication · 30 minutes · Full leadership team plus communications lead
Produce a plain-language Message Framework and identify specific insider phrases in current public copy that need revision.
Brand and Digital Front Door · 40 minutes · Leadership team with at least one person navigating live on mobile and desktop
Document specific barriers a first-time visitor would encounter across the church's website, search listing, social channels and visual identity.
Content, Channels, and Calls to Action · 40 minutes · Communications lead with ministry leaders and senior leadership
Plan the next four weeks of church communication with intentional audience matching, channel selection and measurable calls to action.
Measuring Awareness and Response · 30 minutes · Senior leadership, communications lead, guest services or connections team lead
Define how the church will track visitor sources and conversion stages, and establish a review rhythm connecting communication activity to actual outcomes.
Seeing Sunday Through a Guest's Eyes · 30 minutes · Full lesson group
Produce a complete, stage-by-stage map of the guest experience based on a real secret-guest walkthrough, naming friction points and first-draft owners.
Hospitality from Parking Lot to Pew · 35 minutes · Full lesson group, divided by role expertise
Write an observable service standard and a companion checklist for every hospitality role in the guest journey.
Worship Flow and Ministry Coordination · 35 minutes · Full lesson group, organized by service segment
Build a complete timeline of the worship service naming unclear transitions, avoidable delays, participation barriers, and ownership gaps.
Feedback, Accessibility, and Continuous Improvement · 30 minutes · Full lesson group
Design a recurring monthly review rhythm and document specific accessibility and safety findings with owners and target dates.
Designing the Belonging Journey · 40 minutes · Full membership team in small groups of three to four
Produce a shared, honest picture of how guests currently move toward membership and how leadership wants that journey to work.
Follow-Up that is Timely and Pastoral · 40 minutes · Connections coordinator, care leader and volunteer leads in small groups
Produce a written, differentiated follow-up standard that leadership can hand to every ministry team.
Membership Expectations and Orientation · 40 minutes · Membership pastor and orientation facilitators in small groups
Produce a usable orientation agenda and a plain-language expectations summary ready for the next membership cohort.
Retention, Care, and Re-engagement · 40 minutes · Care ministry leader, small group coordinators and pastoral staff in small groups
Produce a working system for noticing disengagement and responding pastorally, with a recurring leadership review rhythm.
Defining a Maturing Disciple · 35 minutes · Small table groups of 3-5 ministry leaders
Produce a first draft of observable, stage-appropriate maturity indicators for pastoral review.
Mapping the Discipleship Pathway · 40 minutes · Ministry leaders working across small groups by ministry area
Catalog every current formation environment and connect them visually into a single discipleship pathway.
Measuring Participation and Meaningful Progress · 35 minutes · Small table groups of pastoral and ministry leaders
Design a balanced set of participation and pastoral indicators, each with a stated interpretation limit.
Building a Culture of Ongoing Formation · 30 minutes · Full leadership group working together or in two larger teams
Assign specific formation improvements, tied to the pathway's three largest gaps, across quarters and integration points.
From Membership to Meaningful Service · 35 minutes · Ministry directors and key ministry leaders, working in small groups by ministry area
Produce a categorized, complete list of every active ministry opportunity so that members can be matched to roles based on gifts and fit rather than availability alone.
Discovery, Placement, and Onboarding · 35 minutes · Volunteer coordinator and ministry directors, working together
Create a consistent, documented pathway from initial interest to appropriate placement, with clear ownership and screening standards at each stage.
Volunteer Care, Retention, and Development · 35 minutes · Ministry directors, volunteer coordinator, care ministry leader
Surface real, evidence-based retention risks facing the church and assign specific, owned actions to address the three greatest ones.
Ministry Effectiveness and Leader Pipeline · 35 minutes · Ministry directors and key ministry leaders
Define real outcome measures for each ministry area and document specific individuals being developed toward future ministry leadership.
From Activity to Community Impact · 40 minutes · Missions team, pastoral staff, finance liaison
Create a complete, honest record of current outreach, evangelism and mission-giving activity as the factual baseline for the module.
Listening to the Community · 40 minutes · Missions team, pastoral staff, invited community contacts
Document community priorities and existing strengths using direct listening and credible data across multiple stakeholder types.
Designing Partnerships and Outreach Portfolios · 40 minutes · Missions team, pastoral staff, finance liaison
Score current and candidate mission commitments on shared criteria to design a balanced, well-governed portfolio.
Measuring and Communicating Impact · 40 minutes · Missions team, pastoral staff, communications liaison
Track outputs, outcomes and learning for the mission portfolio and establish consented-story standards for beneficiary communication.
How contribution, financial and engagement data come together in one leadership view.
Giving totals against budget, giving mix, digital adoption and giver concentration.
A member-ready annual statement with category and transaction detail and a pastoral cover letter.
Multi-entity selection with period comparison and drill-through to supporting records.
Line-item variance analysis with traceable detail behind every reported line.
One-page Connect summary.
How real financial documents become a measurable, personalized path to stronger money decisions.
The personal financial loop from private documents through analysis, comparison and an updated plan.
